{"id":40116,"date":"2022-11-11T13:00:40","date_gmt":"2022-11-11T11:00:40","guid":{"rendered":"https:\/\/mangata.ro\/app\/?page_id=40116"},"modified":"2026-10-04T14:04:43","modified_gmt":"2026-10-04T11:04:43","slug":"retur-produse","status":"publish","type":"page","link":"https:\/\/mangata.ro\/app\/retur-produse\/","title":{"rendered":"Retur"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>RETURNAREA PRODUSELOR<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Termenul maxim in care pot fi returnate sau inlocuite produsele comandate este de <strong>14 zile calendaristice<\/strong>, din momentul primirii coletului(Conform OUG 34\/2014). Cum calculezi perioada de retur?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8211; Cele 14 zile de retur (calendaristice) se calculeaza incepand cu ziua in care tu sau o persoana pe care tu ai desemnat-o sa primeasca coletul a intrat in posesia produsului<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Trebuie s\u0103 ne comunici inten\u021bia de a-\u021bi fi \u00eenlocuite produsele sau de a-\u021bi primi banii \u00eenapoi prin email la <strong><a href=\"mailto:contact@mangata.ro\">contact@mangata.ro<\/a><\/strong>, apoi sa ne trimiti produsul ca acesta sa ajunga la sediul firmei nostre in termen de maxim 14 zile calendaristice de la data la care tu ai primit coletul. \u00cempachetati produsele, de preferat \u00een ambalajul original. Daca acest lucru nu este posibil, v\u0103 rug\u0103m s\u0103 le ambala\u021bi \u00eentr-un mod asem\u0103n\u0103tor, pentru a v\u0103 asigura c\u0103 acestea nu sunt deteriorate \u00een timpul transportului. <strong>Nu se vor primi colete cu plata expeditiei la destinatar sau colete care au termenul de 14 zile calendaristice depasit.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>COSTUL de returnare al produselor este suportat integral de catre client!<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produsul trebuie returnat in maxim 14 zile calendaristice de la intrarea in posesia acestuia;<\/li>\n\n\n\n<li>Produsul trebuie returnat in aceeasi stare cum au fost trimis;<\/li>\n\n\n\n<li>Produsele nu trebuie sa prezinte urme de purtare, spalare, mirosuri;<\/li>\n\n\n\n<li>Fiecare produs returnat trebuie sa contina etichetele, documentele impreuna cu care a fost trimis precum si sigiliul intact;<\/li>\n\n\n\n<li>Produsele care nu intrunesc conditiile mentionate nu vor fi acceptate pentru retur;<\/li>\n\n\n\n<li>Conform Ordonantei 34\/2014, art.16, lit.e), costumele de baie, lenjeria intima, dresurile sunt articole care nu se pot returna\/schimba, din motive de igiena!<\/li>\n\n\n\n<li><strong>Nu se accepta colete returnate prin Posta Romana, \u00een oficiul po\u0219tal<\/strong>;<\/li>\n\n\n\n<li>Contravaloarea produselor returnate va fi transferata in contul bancar specificat de utilizator in maximum 14 zile lucratoare.<\/li>\n\n\n\n<li><span lang=\"EN-US\">Dac\u0103 produsele returnate nu corespund condi\u021biilor de mai sus, ne rezerv\u0103m dreptul de a nu v\u0103 returna contravaloarea produselor, urm\u00e2nd s\u0103 v\u0103 retrimitem coletul cu plata expedi\u021biei la DESTINATAR.<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Adresa expediere retur:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MANGATA<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Str. Poet Andrei Muresanu, Nr. 69 Constanta, Cod postal 900373<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Telefon: 0746.605.472<\/p>\n\n\n\n<p class=\"has-alert-color has-text-color has-link-color wp-elements-1 wp-block-paragraph\"><strong>Puteti trimite coletele retur si la&nbsp;easybox Frunzelor 118&nbsp;\u2013&nbsp;Constan\u0163a<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>FORMULAR DE RETUR<\/strong><\/p>\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f58107-o1\" lang=\"ro-RO\" dir=\"ltr\" data-wpcf7-id=\"58107\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/app\/wp-json\/wp\/v2\/pages\/40116#wpcf7-f58107-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formular de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"58107\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.4\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"ro_RO\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f58107-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Nume \u0219i Prenume *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nume-prenume\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nume-prenume\" \/><\/span> <\/label>\n<\/p>\n<p><label> Adres\u0103 E-mail *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"adresa-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"adresa-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Num\u0103r Comand\u0103 *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nr-comanda\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nr-comanda\" \/><\/span> <\/label>\n<\/p>\n<p><label> Produsul Returnat *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"produs-returnat\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"produs-returnat\" \/><\/span> <\/label>\n<\/p>\n<p><label> Cont IBAN (pentru returnarea banilor) *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"cont-iban\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"cont-iban\" \/><\/span> <\/label>\n<\/p>\n<p><label> Motivul Returului *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"motiv-retur\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"motiv-retur\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Trimite Solicitarea\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Aten\u021bie!<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Dac\u0103 v\u0103 g\u00e2ndi\u021bi s\u0103 returna\u021bi produsul, nu \u00eel utiliza\u021bi! Nu pute\u021bi utiliza produsele pe care le-a\u021bi primit, \u00eenainte de a lua o decizie cu privire la anularea contractului de v\u00e2nzare-cump\u0103rare. Dreptul de retragere exist\u0103 pentru a v\u0103 permite s\u0103 examina\u021bi produsul a\u0219a cum a\u021bi face-o \u00eentr-un magazin, nu pentru a v\u0103 oferi 14 zile de utilizare gratuit\u0103. <\/strong>( Text extras integral din <u><a href=\"http:\/\/europa.eu\/youreurope\/citizens\/shopping\/shopping-abroad\/returning-unwanted-goods\/index_ro.htm\" target=\"_blank\" rel=\"noopener noreferrer\">siteul Uniunii Europene<\/a><\/u> )<\/li>\n\n\n\n<li>\u00cen situa\u021bia \u00een care un retur este refuzat deoarece produsul prezint\u0103 urme de purtare sau utilizare, responsabilitatea recuper\u0103rii acestuia v\u0103 revine. V\u0103 rug\u0103m s\u0103 organiza\u021bi preluarea coletului trimi\u021b\u00e2nd un curier la sediul nostru \u00een termen de maximum 14 zile calendaristice de la primirea deciziei de refuz. \u00cen cazul \u00een care produsul nu este revendicat \u0219i ridicat \u00een acest interval, MANGATA \u00eel va redirec\u021biona sub form\u0103 de dona\u021bie c\u0103tre o cauz\u0103 caritabil\u0103.<\/li>\n\n\n\n<li>Beneficiile obtinute in urma comenzii vor fi automat anulate, daca, in urma returului nu se mai indeplinesc conditiile de acordare a acestora.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>RETURNAREA PRODUSELOR Termenul maxim in care pot fi returnate sau inlocuite produsele comandate este de 14 zile calendaristice, din momentul primirii coletului(Conform OUG 34\/2014). Cum calculezi perioada de retur? &#8211; Cele 14 zile de retur (calendaristice) se calculeaza incepand cu ziua in care tu sau o persoana pe care tu ai desemnat-o sa primeasca coletul [&#8230;]\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-40116","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retur Produse<\/title>\n<meta name=\"description\" content=\"Retur Produse\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mangata.ro\/app\/retur-produse\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retur 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